Help Center

Frequently Asked Questions (FAQ)

Answers to common questions about pre-employment screening, tenant screening, and LiveScan fingerprinting.

Pre-Employment Background Screening

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Why Conduct A Background Check During A Pre-Employment Screening?

Pre-employment screening is a crucial step in protecting your company from the risks that come with hiring an untrustworthy employee. Employers cannot rely on resumes alone to determine which candidates will make good employees. According to the National Association of Professional Background Screeners, 56% of applicants’ resumes contain one or more significant discrepancies. A background check policy encourages applicants to be more forthcoming and helps employers make informed hiring decisions.

What is Negligent Hiring?

Negligent hiring occurs when an employee harms someone on the job and the employer is found liable for not identifying risks through a background check. Employers are increasingly held accountable, with over 70% of negligent hiring cases resulting in losses for the employer.

How Can I Avoid Being Accused Of Negligent Hiring?

Employers can avoid accusations of negligent hiring by having solid pre-employment screening practices, including criminal background searches, work history verification, and credential verification. These steps demonstrate due diligence in the hiring process.

What Do I Need To Conduct A Background Check?

You will need to complete Coastal Data’s account application to access our user-friendly, web-based software system. Employers must also comply with the Federal Fair Credit Reporting Act (FCRA) and applicable state laws.

Do I Need An Applicant's Authorization To Conduct A Background Check?

Yes, under the FCRA, you must provide a separate document that includes the disclosure and authorization language for conducting a background check.

Do I Have To Supply My Applicant's Date Of Birth?

Yes. Next to the applicant’s legal name, the date of birth is the most important identifier used in pre-employment screening. Most courts use it as a primary identifier, and some actually require it to process a record search.

What Are My Obligations As An Employer Under The Fair Credit Reporting Act?

The FCRA requires employers that procure a background check to disclose this to the candidate, provide a copy of the background check report, and inform the candidate if adverse action may be taken based on the results.

How Far Back Do Your Criminal Searches Go?

Most criminal record searches go back seven years. However, some jurisdictions and records may allow for searches beyond seven years, depending on applicable laws.

How Long Does A Background Check Usually Take?

Criminal record searches typically take 24-48 hours to report. Factors such as holidays, missing identifiers, and common applicant names can affect the processing time.

How Will I Receive My Background Check Information?

We provide access to a comprehensive, web-based software system that allows you to receive email notifications and access records 24/7 for two years after the search.

Can I Expect My Background Check To BE 100% Foolproof?

No pre-employment screening firm can guarantee 100% accuracy due to reliance on external data sources. However, Coastal Data adheres to the highest standards to ensure accurate and reliable reporting.

How Much Does A Background Check Typically Cost?

Costs vary depending on your customized package, but background checks are generally cost-effective compared to the potential risks of not conducting them.

Tenant Background Screening

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Why Conduct A Background Check During A Tenant Rental Process?

Background checks help landlords avoid vacancies and select tenants who are reliable, pay rent on time, and maintain the property. A consistent screening plan ensures compliance with anti-discrimination laws and better tenant selection.

Should I Screen Relatives And Friends?

Yes, definitely. It is important to verify information for all applicants, including friends and relatives, to ensure a reliable tenant history and avoid future disputes.

Do I Need A Signed Release From The Tenant?

Yes, under the Fair Credit Reporting Act (FCRA), landlords must obtain a tenant’s signed release to conduct a credit and criminal background check.

How Do I Know If The Information The Tenant Writes On The Application Is Truthful?

Always verify the information through independent sources, such as contacting employers and landlords directly and cross-checking property ownership records.

What is a Tenant Credit Scorecard?

A Tenant Credit Scorecard is a compliant screening tool designed to help property owners and managers evaluate an applicant’s overall credit worthiness without providing a full consumer credit report. The scorecard uses established criteria to provide a clear pass/fail recommendation and financial risk overview for tenant screening purposes.

Why use a Tenant Credit Scorecard instead of a full credit report?

Current FCRA guidelines and industry best practices have shifted away from providing full consumer credit reports for tenant screening. A Tenant Credit Scorecard offers a more privacy-conscious and compliant alternative by helping landlords assess financial responsibility while limiting access to sensitive consumer credit details.

Why Do I Need An Eviction Report?

Eviction reports provide critical information about a tenant’s history, including reasons for eviction like non-payment of rent, noise violations, or health code breaches.

What Should I Do If I Decide Not To Rent To The Applicant?

Provide the applicant with an “Adverse Action” letter and follow applicable local, state, and federal laws regarding the use of consumer reports.

LiveScan Digital Fingerprinting

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What Is LiveScan Fingerprinting?

LiveScan fingerprinting is an electronic method for capturing fingerprints without ink and paper. It is used for criminal history background checks required for employment, licensing, certification, and more.

What Do I Need To Bring With Me To My Fingerprinting Appointment?

You need to bring the ORI number for the agency requesting the background check and a valid photo ID (e.g., driver’s license, passport). Out-of-state IDs are accepted if valid.

What Is An ORI Number?

The ORI number identifies the agency requesting the background check. Results are sent directly to the agency specified by the ORI.

What Are The Fees Associated With LiveScan Fingerprinting?

Fees vary depending on the reason for fingerprinting and typically include submission and rolling fees. Exact fees are displayed during the scheduling process.

What Forms Of Payment Do You Accept?

We accept cash, credit, and debit cards with Visa, MasterCard, Discover, and American Express logos. Checks are not accepted.

What If My Requesting Agency Requires Photo Submission At The Time Of Fingerprinting?

We have a photo studio on-site and can include photo capture during fingerprinting for an additional fee. Please avoid wearing hats or heavy makeup to your appointment.

How Long Before The Requesting Agency Receives My Results?

Most results are available within 72 hours of transmission. Coastal Data Background Screening does not have access to the results.

What Do I Do If My Fingerprints Were Rejected?

If fingerprints are rejected due to lack of detail, Coastal Data will retake them at no additional cost. Bring your rejection letter with the TCR number for resubmission.

Can Coastal Data Send The Results Of My Background Check To Another Agency (Or Person)?

No. Results are sent directly to the agency specified by the ORI. Coastal Data does not have access to the results.

We Have A Large Group Of People Who Need To Be Fingerprinted At The Same Time, Are You Mobile?

Yes, mobile services are available for groups of 10 or more within Volusia and Flagler counties. A travel fee applies for locations outside these areas.

Still have questions?

Our team can help you build a compliant screening program and guide you through LiveScan and background check best practices.